How Open Box Works
NewUnbox sells genuine electronics that are either factory sealed or open box. This page explains what open box means, how we check each product, and what to expect when you buy.
What open box means
An open-box product is an original product whose packaging has been opened. Most of our stock comes from online orders that were returned soon after delivery. The buyer changed their mind, found a lower price, or ordered the wrong model. The product itself is unused, or has been used once or twice.
Open box is not refurbished. Our open-box products have never been repaired and contain no aftermarket parts.
Why the price is lower
Once a box has been opened, the product can no longer be sold as sealed stock, even when it is unused. That difference is the saving you get.
Where our stock comes from
We buy from major marketplace sellers and from authorised brand partners. We have sold online since 2014 and choose only models with good quality and good after-sales support from the brand, which is why our catalogue is small.
How we check each product
- Every unit is inspected and tested before it is listed.
- We check that it works properly and note its cosmetic condition.
- Each order is checked again before dispatch.
Condition labels
Every product carries a condition label. This is what each one means.
- Seal pack (also shown as New): brand new and factory sealed. The box has never been opened.
- Open box (also shown as Unboxed): the box has been opened. The product is new and unused, or has been used once or twice.
- Open box · Excellent: an open-box product that we rate 10 out of 10 for appearance.
- NewUnbox Certified: an open-box product that has passed our multipoint inspection. It is tested to work like new and reset to factory settings.
The product page tells you the condition of that unit and anything that is missing, such as the outer box.
Warranty
- Seal-pack products carry the full manufacturer's warranty.
- Most open-box products are also covered by the manufacturer's warranty. The remaining period can be shorter than on a sealed unit, and exceptions may apply.
- Where we know the warranty, the product page states it. If it does not, ask us on WhatsApp before you order.
What is in the box
Products come with their original accessories. The outer box may show some wear. On a few products the outer box is missing, and the product page says so.
See your exact unit before you buy
Message us on WhatsApp at +91 83685 23008 and we will send a short video of the exact unit, or show it to you on a video call before it ships. You can also visit us or collect your order in Janakpuri, New Delhi, by appointment.
Delivery, cancellations and returns
- We deliver across India. Delivery is free on orders of ₹10,000 and above. See Shipping.
- If something is wrong with your order, tell us within 2 business days of receiving it. See Cancellation and returns.
Common questions
Is an open-box product used?
It is unused, or has been used once or twice by the first buyer before it was returned.
Is it refurbished?
No. It has never been repaired and has no aftermarket parts.
Is it genuine?
Yes. We sell only original products.
Can I check the product first?
Yes. Ask for a video of the exact unit on WhatsApp, or visit us in Janakpuri by appointment.
What if it arrives faulty?
Tell us within 2 business days. If the product is dead on arrival, you can cancel the order and ask for a refund.